Last updated: September 25, 2025
Who we are: The Vault Cycle Club Ltd.
What this covers: Vault on Demand, our websites, and any branded apps [the "Service"].
Account information
Email, password, profile details like display name or avatar.
Payment information
Processed by our payment provider. We receive limited details such as cardholder name and transaction metadata. We do not store full card numbers.
Usage and device information
IP address, approximate location, device type, browser, operating system, pages viewed, referral source, timestamps, and video playback metrics.
Community content
Comments, posts, profile photos, or other content you submit. These may be visible to other members.
Support and marketing
Messages you send us, survey responses, promo code usage, and communication preferences.
Cookies and similar technologies
We use cookies to keep you signed in, remember preferences, and understand how the Service is used. You can manage cookies in your browser settings.
Provide and improve the Service, deliver classes, and operate features like search, history, and recommendations.
Process payments, prevent fraud, and secure accounts.
Communicate about your account, renewals, and service changes.
Send marketing messages according to your preferences, which you can opt out of at any time.
Analyse performance to troubleshoot, test, and improve quality.
Enforce our Terms and protect our community.
Service providers
We use vendors such as video hosting platforms, payment processors, email and analytics providers to operate Vault on Demand. These partners process data on our behalf under contracts that protect your information.
Legal
We may disclose information if required by law, court order, or to protect the rights, safety, and property of Vault, our community, or the public.
Business changes
If we undergo a merger, acquisition, financing, or asset sale, information may be transferred as part of that transaction.
Public content
Comments or profile elements you choose to make public will be visible to others.
Your information may be transferred to and processed outside of your province, or outside Canada, where privacy laws may differ. We take steps to protect your information consistent with this policy.
We keep information for as long as needed to provide the Service and for legitimate business or legal purposes. You can ask us to delete your account. Some records may be retained to meet legal obligations or to resolve disputes.
Access, update, or delete your account information in Account settings.
Manage marketing emails by using unsubscribe links or updating preferences. Transactional emails cannot be opted out of.
Manage cookies through your browser settings.
EEA and UK users may have additional rights including portability, restriction, and objection. California users may have rights to know, delete, or opt out of certain data practices. Requests can be sent to contact@vaultclub.ca.
The Service is not intended for individuals under 16. If you believe a child provided personal information, contact us so we can remove it.
We use administrative, technical, and physical safeguards to protect information. No system can be guaranteed 100 percent secure. Please use a strong, unique password and keep it confidential.
We may update this policy from time to time. We will post the new date at the top. Your continued use of the Service means you accept the updated policy.
Privacy questions or requests
Email contact@vaultclub.ca
Mail: 655 Sterling Lyon Pkwy, Unit 5, Winnipeg, MB R3P 1J9, Canada